FAQs

Please have a look at our frequently asked questions.

Shopping Information

Where is the store based?

Shanghai, China.
Most orders are shipped within 3-7 days after your order placed
All orders have tracking number.

How long will it take to receive your order?

We choose Fast Airmail for faster shipment to our customers from US/AU/CA/UK .
Once you placed the order it will takes 3-5 days (peak season 5-10 days) to process the order.
We ship orders via E-packet which is super fast about 10-15 days delivery time.
Once shipped, most orders arrive within 15 to 45 business days, but still depending on the efficiency of your local postal service.
If you need Express shipment,  welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!

What shipment method do wo use for free shipping?

Most orders to European Countries are shipped via European airmail ( 7-20 days)
US/CA/AU/UK/DE/FR /SE 7-15 days delivery, with tracking number.
Asian Countries we ship via special Line Delivery in 4-7 day.
Brazil and other countries should be up to 20-60 days, depending on your country customs.
If you make a big order,  we may ship via Express. We try our best to give you a great shopping experience with us :) We value our customer the MOST!

Payment Information

How do you pay?

You can pay via credit card on our marketplace or pay paypal and credit card in our store front, it's up to your choice.

Will you hit custom taxes if purchasing from us?

Sorry we are not able to control it. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We've been in the market since 2015). 
We will help you provide needed paper work to get packages released soon.

What if you don't get your parcel?

If you do not get your parcel within 60 days  (peak season like Hollween and Christmas might have more delay) , we will refund you fully money. 100% guaranteed.

How do you pay for the order? Is it secure?

We have Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, Homewig has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.